Education & nonprofit · website AI assistant
AI chatbot for Nonprofits
Updated
The short version
Answer eligibility, donation, and membership questions from your published material, so a small team isn't the bottleneck on getting help.
Nonprofits run small teams against large question volumes, and the questions come from people who often can't easily wait: *am I eligible*, *how do I apply*, *where does my donation go*, *how do I renew*, *how do I volunteer*.
The content answering those questions usually exists — in a services page, an annual report, a policy PDF — spread across a website built over years by different people, and largely unfindable.
MySiteGPT indexes that material and answers directly, citing the page or document it came from, so a beneficiary gets a real answer at 9pm and a donor gets a straight response about how funds are used. Where the answer requires assessment or isn't published, it says so and captures contact details for the team.
What nonprofits and membership organisations get asked
Real questions, in visitors' own words. Every one of these is answerable from content you probably already publish.
- “Am I eligible for this service or grant?”
- “How do I apply, and what will I need?”
- “Where does my donation actually go?”
- “Is my donation tax-deductible?”
- “How do I renew my membership or update my details?”
- “How can I volunteer, and what's involved?”
How MySiteGPT helps nonprofits and membership organisations
Extends a small team's hours
Eligibility and application questions get answered whenever they're asked, not only when someone is at a desk — which matters most for the people least able to call during the day.
Donor questions answered with receipts
Answers about how funds are used cite the page or report they came from, which is exactly the kind of transparency a hesitant donor is looking for.
Reaches people in their own language
Replies come back in the visitor's language across 50+ languages, grounded in the same source material — useful for organisations serving multilingual communities.
Doesn't guess about eligibility
Where criteria require assessment, it returns your fallback and captures contact details, rather than implying to someone that they do or don't qualify.
What to train it on, in order
The answers are only as good as the index behind them. Start at the top — these are ordered by how much question volume they absorb per page trained.
- 1
Services, eligibility, and application pages
The questions with the highest human stakes. Train the published criteria precisely, and use Q&A pairs where nuance matters.
- 2
Donation, gift aid, and tax information
Small factual answers that convert hesitant donors when they arrive instantly and with a source.
- 3
Annual reports and impact documents
Usually PDFs, usually unread. Upload them and they become the citation behind 'where does my money go'.
- 4
Volunteer and membership pages
Process-heavy and repetitive, which is precisely what an assistant should absorb.
Not sure your pages are ready to be retrieved from? Run one through the RAG readiness checker first, or audit the whole site with the sitemap analyzer.
What to measure once it's live
We don't publish other people's numbers as if they were yours. Track these instead — they are all visible in your own dashboard within a fortnight.
- Questions answered outside staffed hours
- Applications started after a widget conversation
- Enquiry emails to a general inbox, before vs after
- Unanswered questions about eligibility — a signal your criteria pages need work
AI chatbot for Nonprofits: frequently asked questions
Is there a nonprofit discount?
There's one plan at $9.99/mo with everything included, which is already priced below most nonprofit-discounted alternatives. Every account starts with a 14-day full-featured trial and no card, so you can prove the value before spending anything.
Can it tell someone whether they qualify for support?
It can explain your published criteria and cite them. It should not — and by design does not — assess an individual's circumstances. Write the fallback to route those cases to your team, and it will use it whenever a question goes past what you've published.
Can we use it for internal staff and volunteer questions?
Yes. Train a second bot on volunteer handbooks and internal guidance and embed it behind your own login. The plan includes three bots, so a public and an internal assistant fit comfortably.
What does it cost to run at higher volumes?
OpenAI usage is included in the plan, so the bill doesn't move with conversation volume — 3,000 messages a month, 1,000 trained pages, and three bots at a flat price.
Try it on your own content first.
The chat bubble on our homepage is the product, trained on our own site — ask it anything and watch every answer cite its source. Then train one on yours: 14 days, full features, no card.