Commerce · website AI assistant
AI chatbot for Travel & hospitality
Updated
The short version
Answer the amenity, policy, and access questions guests ask before booking — in their language, at their hour, from your own pages.
Hospitality guests ask logistics: check-in times, parking, whether the dog can come, whether the kitchen does gluten-free, how far it is from the station. The answers are on the website. The guest is on a phone, in another time zone, deciding between you and two other options in the next four minutes.
A contact form loses that comparison. So does an answer that arrives tomorrow.
MySiteGPT answers from your own room, menu, and policy pages, in the guest's language, with a source link on each answer — and captures an email when the question is about a specific date or a group booking that needs a person.
What hotels, restaurants, and travel operators get asked
Real questions, in visitors' own words. Every one of these is answerable from content you probably already publish.
- “What time is check-in and check-out?”
- “Do you allow dogs, and is there a charge?”
- “Is there parking, and does it cost extra?”
- “Do you have gluten-free and vegetarian options?”
- “How far are you from the airport or station?”
- “Can you accommodate a group of twelve?”
How MySiteGPT helps hotels, restaurants, and travel operators
Answers before the guest clicks away
Amenity and policy questions get answered in the moment of comparison, rather than after a form submission the guest never waits for.
Speaks the guest's language
International guests ask in their own language and get answered in it — 50+ supported — from the same English content you already maintain.
Policy answers with the page attached
Cancellation, pet, and deposit terms carry a citation, so a guest reads the real policy rather than a summary they might dispute at the desk.
Group and special requests become leads
Anything needing a person — large parties, accessibility requirements, specific dates — captures a name and email and alerts your inbox instantly.
What to train it on, in order
The answers are only as good as the index behind them. Start at the top — these are ordered by how much question volume they absorb per page trained.
- 1
Room, table, and package pages
Capacity, inclusions, and amenities — the substance behind most pre-booking questions.
- 2
Policies: cancellation, pets, deposits, children
Short, factual, and disproportionately responsible for disputes. Cite them.
- 3
Menus, dietary information, and opening hours
Frequently updated and frequently asked. Set a daily re-sync so the assistant tracks the current menu.
- 4
Directions, parking, and accessibility information
Practical detail that's often buried in a footer page and never found by the guests who need it most.
Not sure your pages are ready to be retrieved from? Run one through the RAG readiness checker first, or audit the whole site with the sitemap analyzer.
What to measure once it's live
We don't publish other people's numbers as if they were yours. Track these instead — they are all visible in your own dashboard within a fortnight.
- Pre-booking questions answered outside reception hours
- Group and special-request leads captured per month
- Enquiry emails and calls about amenities, before vs after
- Unanswered questions about facilities you have but never listed
AI chatbot for Travel & hospitality: frequently asked questions
Can it check availability or take a booking?
No — it answers from your published content, not your booking engine. It explains rates, inclusions, and policies, then points the guest to your booking flow or captures their details for a specific-date request.
How do we keep the menu answers current?
Train the menu page as a source and let it re-sync daily at a time you choose, or trigger a re-sync when the menu changes. If the menu only exists as a PDF, upload it — it'll be converted and indexed.
Will it handle guests writing in languages we don't speak?
It replies in the visitor's language across 50+ languages. The conversation is stored in your dashboard, so you can see what was asked even if the exchange happened in a language your team doesn't read.
What if a guest asks something we haven't published?
It returns your fallback message, logs the question, and can capture an email. The logged questions are worth reading weekly — they're a list of things your website should say and doesn't.
Try it on your own content first.
The chat bubble on our homepage is the product, trained on our own site — ask it anything and watch every answer cite its source. Then train one on yours: 14 days, full features, no card.