Docs & knowledge-base AI · comparison
MySiteGPT vs Document360
Updated
The short version
A full knowledge-base platform with an Eddy AI assistant that answers from your hosted docs.
Document360 is a knowledge-base platform first and an AI second: you author, version, and host your docs inside its editor, then layer on the Eddy AI assistant to answer questions from that content. It's a real publishing system with a categorized portal, workflow, and analytics, and historically it has aimed at SMB-through-enterprise teams who want one place to write *and* serve documentation.
If you're weighing a Document360 alternative, MySiteGPT comes at it from the other direction. It doesn't host your docs or replace your CMS; it trains on the content you already publish — crawl your site, upload PDFs/DOCX, or paste text — and ships a cited, streaming chat widget behind one script tag. Every answer carries a [n] marker tied to the exact source page, and when retrieval confidence is low it returns your fallback message instead of guessing. For a SaaS team that already has a docs site, that's the difference between adopting a platform and adding an assistant.
| Feature | MySiteGPT | Document360 |
|---|---|---|
| What you adopt | An assistant layer, not a CMS. You keep your existing docs/site; MySiteGPT trains on them via crawl, file upload, paste, or Q&A pairs. | A full knowledge-base platform: authoring, versioning, categories, workflow, and hosting, with Eddy AI on top. |
| Cited answers | Every factual claim shows a [n] marker; visitors open a source card to verify the exact page or document it came from. | Eddy AI surfaces answers from your KB and can reference articles; the depth of visitor-facing inline citation may vary — check their docs. |
| When it doesn't know | Answers strictly from your content, never the open web. Low-confidence queries return your fallback message and log as unanswered questions to fix in one click. | Also grounded in your KB content; exact low-confidence handling and miss logging differ — confirm on their site. |
| Pricing | Flat and public: $9.99/mo, OpenAI included and managed. No seats, no per-resolution metering. | Historically seat/plan-based and, as of June 2026, largely quote-driven, with Eddy AI typically an add-on — confirm current quotes. |
| Authoring & publishing | None — MySiteGPT reads your content, it doesn't help you write or host it. | A genuine strength: rich editor, categories, versioning, review workflow, and a hosted public portal. |
| Setup time | Point it at a URL or upload files, paste one async script tag before </body>; it mounts in isolated Shadow DOM with no CSS conflicts. | More involved — you typically structure and populate a KB first, then enable and tune Eddy AI. |
| Trial & data | 14-day trial, no card. After trial the widget just pauses; bots, training, leads kept 30 days, reactivate in one click. | Trial terms vary by plan and quote and have changed; check document360.com for current details. |
Pricing compared in good faith from public materials as of June 2026 and may have changed — Document360 has moved toward quote-based pricing, so confirm current plans and Eddy AI add-on costs on document360.com before deciding.
Why SaaS builders choose MySiteGPT over Document360
- You already host docs (Docusaurus, a marketing site, a help center) — MySiteGPT trains on them as-is instead of migrating everything into another platform's editor.
- Point it at your docs, changelog, and pricing page; auto sync re-crawls daily at a time you choose so answers track each release without re-authoring.
- Cited answers plus honest fallback build trust with technical buyers evaluating your product, and misses get logged as unanswered questions to close the gap.
- Flat $9.99/mo with OpenAI included and managed, versus a quote-based seat plan plus a per-resolution AI add-on — no metering surprises.
When Document360 is the better pick
If you don't yet have a documentation system and want one tool to author, version, translate, review, and publish a structured knowledge base — with AI answers as a feature of that portal rather than the whole product — Document360 is built for exactly that and is a strong choice. MySiteGPT deliberately doesn't author or host content; it assumes you already publish somewhere and just want a trustworthy, cited assistant on top. Teams needing the full KB workflow, granular roles, and an enterprise publishing portal will get more from Document360.
MySiteGPT vs Document360: frequently asked questions
Is MySiteGPT a good Document360 alternative for SaaS?
Yes, if your docs already live somewhere and you mainly want an assistant on them. MySiteGPT trains on your existing site, docs, and files, then embeds a cited, streaming chat widget with one script tag. It won't replace Document360 as an authoring and publishing platform — it's the assistant layer, not the CMS.
How does MySiteGPT pricing compare to Document360?
MySiteGPT is flat and public: a single $9.99/mo Pro plan with OpenAI included and managed, no seats or per-resolution charges. Document360 has historically used seat/plan pricing and, as of June 2026, is largely quote-based with Eddy AI typically an add-on. Confirm current numbers on document360.com.
Does MySiteGPT host my documentation like Document360?
No. MySiteGPT doesn't author, version, or host docs — it reads content you already publish (via crawl, file upload, paste, or Q&A pairs) and answers from it. If you need the editor, categories, and hosted portal, that's Document360's territory.
How are answers grounded and cited compared to Eddy AI?
MySiteGPT answers strictly from your content and attaches a [n] marker to each claim that opens the exact source page or document; on low confidence it returns your fallback message instead of guessing. Eddy AI is also grounded in your KB; the exact citation and fallback behavior may differ, so check Document360's current docs.
Do I need an OpenAI API key to use MySiteGPT?
No — OpenAI is included and managed on the $9.99/mo Pro plan, and MySiteGPT provides the retrieval embeddings too, so there's nothing to configure or bring. Eddy AI is also a managed feature on Document360's side, so neither product asks you to wire up a model.
See the cited answers for yourself
The chat bubble on our homepage is the product, trained on our own site — ask it anything and watch every claim link back to its source.