AI helpdesk & support · comparison
MySiteGPT vs Chaport
Updated
The short version
A multichannel live chat and helpdesk with rule-based chatbots, a knowledge base, and a free plan for small teams.
Chaport is a live chat and helpdesk built around human operators: a website widget that routes conversations to your team, plus rule-based chatbots, an FAQ/AI bot, a knowledge base, and (historically) channels like Facebook, Telegram, and Viber. It's aimed at small teams who want to *talk* to visitors and automate the simple, repetitive questions around that.
If you're weighing a Chaport alternative, MySiteGPT comes at the same problem from the other end. It isn't a shared inbox or an operator console — it's an AI assistant you train on your own site, docs, and files that answers strictly from your content with citations visitors can open, returns an honest fallback instead of guessing when it isn't sure, and captures the lead. There are no agent seats to buy and no chat flows to maintain; you point it at content and embed one script tag.
| Feature | MySiteGPT | Chaport |
|---|---|---|
| What it is | A retrieval-grounded AI assistant trained on your website, docs, and files — answers from your content, no human operator required. | A live-chat helpdesk centered on human operators, with rule-based chatbots and an FAQ/AI bot layered on top. |
| Cited answers | Every factual claim carries a [n] marker tied to the exact source page or document; visitors open a source card to verify. | Bot replies historically draw on your knowledge base, but visitor-facing per-claim citations aren't the core promise — confirm on their site. |
| When it doesn't know | On low retrieval confidence it returns your configured fallback message instead of hallucinating, logs the miss as an 'unanswered question,' and can capture an email. | Rule/FAQ bots typically hand off to a human or a canned reply; behavior depends on how flows are set up. |
| Live human chat | None — it's an AI assistant plus lead capture, not an operator inbox. Webhooks/API can route a lead to your tools. | Real-time human live chat with operators, typing, and team routing is the core product. |
| Channels | Website-first: one widget (Shadow DOM or inline mount), plus webhooks and a REST API. No native social/messaging channels. | Historically multichannel — website widget plus Facebook, Telegram, Viber and more — check current channel list. |
| Pricing | Flat $9.99/mo Pro plan, OpenAI included and managed, no per-seat cost. 14-day trial, no credit card. | Free plan plus paid tiers historically billed per operator (around $17–$19/operator/mo as of June 2026 — confirm on their site). |
| Setup & content sync | Train by crawling a URL, pasting text, Q&A pairs, or uploading files; embed one script tag. Auto re-crawls daily at a time you choose. | Set up a widget and build bot flows/FAQ entries; the knowledge base is maintained manually rather than synced from your site. |
Pricing compared in good faith from public materials as of June 2026 and may have changed — Chaport historically uses a free plan plus per-operator paid tiers, so confirm current plans and per-seat costs on chaport.com before deciding.
Why SaaS builders choose MySiteGPT over Chaport
- Point it at your docs, changelog, and API reference; auto-sync re-crawls so answers track each release instead of you hand-editing FAQ entries in a bot builder.
- Cited answers plus an honest fallback build trust with technical buyers — the assistant proves where each claim came from and says 'I don't know' rather than bluffing.
- Flat $9.99/mo with no per-operator billing fits a bootstrapped team; you scale deflection without buying agent seats as traffic grows.
- OpenAI inference and retrieval embeddings are included and managed, so there's nothing to configure, and the REST API + per-bot lead webhooks drop cleanly into an existing dev workflow.
When Chaport is the better pick
If your support model depends on humans actually chatting with visitors in real time — across a website widget plus Facebook, Telegram, and Viber — Chaport is built for exactly that and MySiteGPT is not. MySiteGPT has no operator inbox, no live agent handoff, and no native social channels; it answers from your content and captures leads. When you need a staffed, multichannel live-chat helpdesk with a free entry tier, Chaport is the more complete fit.
MySiteGPT vs Chaport: frequently asked questions
Is MySiteGPT a good Chaport alternative for SaaS?
Yes, if your goal is automated, self-serve answers rather than staffing a live-chat inbox. MySiteGPT trains on your site, docs, and files and answers strictly from that content with citations visitors can open, returns an honest fallback when unsure, and captures leads — no agent seats, no flows to maintain. If you specifically need humans chatting with visitors in real time, Chaport remains the better fit.
How does MySiteGPT pricing compare to Chaport?
MySiteGPT is flat: one $9.99/mo Pro plan with OpenAI included and managed, no per-seat cost, plus a 14-day trial with no credit card. Chaport historically offers a free plan and paid tiers billed per operator (around $17–$19/operator/mo as of June 2026). If your costs scale with the number of agents, flat pricing tends to be cheaper as a team grows — but confirm current Chaport plans on their site.
Does MySiteGPT offer live chat with human operators like Chaport?
No. MySiteGPT is an AI assistant plus lead capture, not an operator console. There's no shared inbox or real-time human chat. It can email you a transcript and post a lead.created webhook to Slack, Zapier, Make, or n8n so a human follows up — but the conversation itself is handled by the AI.
Can MySiteGPT answer on Facebook, Telegram, or Viber like Chaport?
No. MySiteGPT is deliberately website-first: one embeddable widget (isolated in a Shadow DOM, or mounted inline) plus a REST API and webhooks. It doesn't run native social or messaging-app agents. If multichannel messaging is central to your support, Chaport historically covers more channels — check their current list.
How does MySiteGPT keep answers accurate without me building bot flows?
It uses retrieval, not decision trees. Your content is chunked and embedded; at answer time it pulls the most relevant passages and cites them with [n] markers tied to the exact page or document. On low confidence it shows your fallback message and logs the gap as an unanswered question so you can fix it in one click — no flow builder to wire up.
See the cited answers for yourself
The chat bubble on our homepage is the product, trained on our own site — ask it anything and watch every claim link back to its source.